Technologies
ITCM - IT Cost Management
Manage the cost structure of assets and services, map their dependencies and control unit costs. Carry out multidimensional analyses and simulations.
CMP - Cloud Management Platform
Centrally manage your hybrid cloud resources. Automate changes in applications, analyze costs and control data access.
SAM – Software Asset Management
Get the right information and consolidate all your data for the SAM process with one convenient solution.
VoiceBot - Automated Customer Service
Serve the customers in natural language, record and process requests in real time. Automate the customer service with the integrated AI.
PPM - Project Portfolio Management
Manage the project and the project portfolio. Assign priorities, plan your assets and expenses, monitor implementations.
ITCM - IT Cost Management
Manage the cost structure of assets and services, map their dependencies and control unit costs. Carry out multidimensional analyses and simulations.
CMP - Cloud Management Platform
Centrally manage your hybrid cloud resources. Automate changes in applications, analyze costs and control data access.
VoiceBot - Automated Customer Service
Serve the customers in natural language, record and process requests in real time. Automate the customer service with the integrated AI.
PPM - Project Portfolio Management
Manage the project and the project portfolio. Assign priorities, plan your assets and expenses, monitor implementations.
SAM – Software Asset Management
Get the right information and consolidate all your data for the SAM process with one convenient solution.
ITCM - IT Cost Management
The main purpose of an ITCM platform is its ability to present total IT costs incurred by individual cost centers within the company. The word “total” means that all costs incurred as part of IT service are being counted and can be allocated to their appropriate cost centers thanks to the System.
Many parallel cost systems can be defined in the ITCM system:
- Actual costs
- Costs budget
- Planned costs
- Simulated costs
Costs can be recorded in various dimensions, such as:
- Timeframe
- Billing cycle
- Cost center type
- Cost system type
- Cost types
- Cost sources
- Data sources
- Allocation method
Cost center systems can be associate with the IT area as well as with another area of the company’s activity, such as:
- Business applications
- Company’s products
- Organizational units
Examples of cost types:
- Costs according to type: depreciation, use of materials and energy, third-party services, taxes and fees, wages, social security and other benefits, other costs by type.
- Costs according to IT asset type: hardware infrastructure costs, network infrastructure costs, software costs, costs of services.
- Cost flow relationship,
- IT structure relationship,
- Component ownership structure
Feel free to contact us if you wish to learn more: office@cloudas.pl
Selected ITCM platform functions:
- IT costs analysis and reporting
- Asset inventory
- IT contracts management
- Accounting for usage of IT assets
- Unit prices of IT assets and services
- Settling cost requests
- Planning and budgeting
- Simulations
- Automation:
– Filling in attributes
– Selecting relationship definitions
– Selecting allocation method definitions
- Proprietary self-learning AI mechanism
- Self-control mechanisms
CMP - Cloud Management Platform
Morpheus is a platform supporting asset management for hybrid cloud and multicloud architectures. It accelerates and automates the delivery of multi-layered applications as well as making changes in applications, network, and infrastructure. It allows reducing costs of the cloud, simplifying and personalizing access to private and public cloud assets in a centralized manner.
Hybrid cloud
Centralized management of private and public clouds. Simplified management of Vmware, Nutanix, AWS, Azure, GCP, Kubernetes, and other solutions via a single platform.
Selfservice
150x faster application deployment, a catalog of blueprints available on demand, API and CLI interfaces, with ITSM updates and IaC support
Compliance and Access Management
Simplified authentication, role-based access control (RBAC), management of the security status, compliance with regulations, and Company policy.
Automation
Automated management of application lifecycle, integrated workflow, simplified development and management of multi-layered applications, support for CI/CD and IaC
Cost optimization
Full control over expenditure, support for inventory of cloud assets, rightsizing, centralized management of budget, invoices, and billing, reporting
Main features of the Morpheus platform:
- more than 120 ready-made integrations
- RBAC-type access
- XaaS self-provisioning
- support for FinOps and CloudOps
- integrated workflow
- capacity management
- framework for DevOps, CI/CD, and IaC
- ITSM integration
- automation and orchestration
- no vRA required
- Openshift not required
- ready-made change automation scenarios (80+)
- notifications of assets, costs, and usage times
- advisory based on public cloud and on-premise price lists
- comparison of prices of assets from multiple sources
- ability to define own catalog of service and asset prices
- portal with personalized view for the selected role
- secure on-premise installation
- real-time analysis of hybrid cloud costs
- forecasts and advanced graphical analyses
- billing and budget management
- detailed invoice analysis
- one of the Cloud Management Platform leaders in the Gartner Magic Quadrant report for 4 consecutive years
Manufacturer’s bloig https://morpheusdata.com/cloud-blog/
We are a Gold Partner of Morpheus Data.
Cloudas provides professional services related to technology consulting, implementation, and integration of the Morpheus platform. Feel free to contact us if you wish to learn more: office@cloudas.pl
More information about the Morpheus platform you will find here.
Introduction to hybrid cloud orchestration
Application modernization for DevOps teams
Self-service for CloudOps and
SecOps
VoiceBot - Automated Customer Service
MPED VoiceBot with engine powered by
MPED VoiceBot is an IT system for making automated phone calls. It can replace or complement the work performed during customer service. The solution we offer is integrated with a phone exchange using the SIP protocol, similar to the majority of Softphone applications. The system includes instances of AI robots fitted with modules for making calls, speech recognition and detecting speaker intentions. The system makes it possible to design a dedicated multi-level scenario to service the caller and obtain the required information from them. The data is entered in real time to an IT system, such as the CMDB repository of an ITSM system, then a ticket is created automatically. MPED VoiceBot employs the speech recognition engine by Techmo. Thanks to using high quality components, the VoiceBot can boast of a high efficiency in speech recognition and high realization rates of whole call scenarios. The ML technology-based engine was designed so as to also enable learning by using history saved in the Client’s systems.
Dane w czasie rzeczywistym wprowadzane są do systemu informatycznego, np. repozytorium CMDB systemu ITSM i automatycznie zostaje założony ticket. MPED VoiceBot wyposażony jest w silnik rozpoznania mowy firmy Techmo.
Dzięki zastosowaniu wysokiej jakości komponentów voicebot może się pochwalić dużą skutecznością rozpoznania mowy oraz wysokim współczynnikiem realizacji całych scenariuszy rozmowy. Silnik oparty na technologii ML został tak zaprojektowany, aby możliwa była nauka również z wykorzystaniem historii zapisanej w systemach Klienta.
Key features of the solution:
- Real-time speech recognition and natural language processing (NLP):
- Support for many languages
- Key word recognition
- Full transcription
- Contextual recognition
- Voice announcements
- Handling of multiple scenarios including branches and sub-scenarios
- A robot which can easily replace, enhance, and optimize service processes handled by humans
- Integration with phone exchange over SIP protocol (Avaya, Genesis, Asterisk, and others)
- Easy integration with third-party systems over API interface
- Fast and easy to implement, does not require large IT expenses
- Support for both cloud environment and client’s IT infrastructure implementation
- SaaS model billing
Cloudas provides professional services related to technology consulting, implementation, and integration. Feel free to contact us if you wish to learn more: office@cloudas.pl
Further information about the MPED VoiceBot solution can be found here.
PPM - Project Portfolio Management
Values delivered with Hadrone PPM software
- Higher profitability of ongoing and planned investments
- Efficient use of financial resources and competencies to carry out investment
- Reducing the risks associated with exceeding the realization deadlines and investment budgets
- Effective control over the selection and realization of investments and providing benefits
- Precise planning and monitoring of budgets and competences used to realize investments
Scope of functionalities:
- Monitoring of project portfolio and ensuring current information about the status of individual projects as well as the whole project portfolio
- Tailoring of project portfolio and support for the selection of most valuable and viable projects
- Financial analysis of project portfolio
- Project planning and realization:
- Schedules and calendars
- Management of risk and responsibility
- Planning of expenses
- Planning of available competences
- Reports and settlements
- Repository of documents, comments
- Delegation, realization, and reception of tasks
- Expenditure management
- Register of project decisions
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- Monitoring of budget and competence use
- Monitoring of support for strategic goals
- Planning, managing and monitoring post-project outcomes
- Integrations with ERP, Jira, MS Teams, MS Project, AD
Why Hadrone PPM?
- Short implementation time, which allows you to start obtaining benefits very fast
- Competitive implementation and maintenance costs, which increase return on investment
- High ergonomics and broad range of functionalities, which address the needs of various interest groups in a very intuitive ways
- No stiffening of organization
- Local support and development
Cloudas provides professional services related to technology consulting, implementation, and integration. Feel free to contact us if you wish to learn more: office@cloudas.pl
Further information about the Hadrone PPM solution can be found here.
SAM – Software Asset Management
According to the Gartner Magic Quadrant for Software Asset Management Tools 2020, USU Technologies represents best practices for automating the SAM process.
No. 1 in price-to-quality and user satisfaction rankings for USU solutions.
Gartner Peer Insights Customers’ Choice for Software Asset Management Tools 2020
Together with USU Technologies, we offer a centralized SAM platform that meets your needs for licensing compliance, software cost reduction, seamless integration and increased process maturity in Software Asset Management.
The values we deliver to you include areas such as:
Reporting
• Transparent financial reporting
• Data in one place, one source of truth
• Customized reporting
• Automatic notifications to stakeholders
• Concept of roles and data access rights
Management
• Contracts and licenses and full vendor support
• Automation and simplification of SAM processes
• Flexibility, scalability and easy integration of data sources
• Secure, role-based access control
• Fast, simple and intuitive operation
• Integration of software discovery, contract, order and license data into one consolidated view
Control
• Integrated catalog
• Vendor management
• Preconfigured license metrics
Collaboration
• Short implementation time
• Efficient project management
• High quality local support and development
USU SAM solution functionality
USU SAM Discovery, on-premises variant
With USU Discovery you get the right information and consolidate all your data for SAM with one convenient solution. USU Discovery combines data collection tools and connectors into a single hub for all your assets. Whether your data is on premises or in the cloud, with connectors and technology with or without agents, USU Discovery is an integrated solution for your entire environment.
Data identification and collection
Simple and fast data collection. Automatic network scanning to detect devices and installed products.
Complete server information. Data such as CPU configuration, RAM, metering, disk usage and virtualization details.
All server operating systems. Agent available for server operating systems such as HP-UX, AIX, Solaris, Linux, Windows and Mac.
On-premises or cloud solution. We support both on-premises and cloud solutions and operate according to industry regulations such as banks, pharma and security requirements.
Highly flexible solution. We leverage both agents and remote technologies to deliver complementary results for optimal coverage.
Full cloud data. Connection to critical software and infrastructure services in the cloud.
We shed light on the gray areas of IT. We connect you with financial reporting solutions to find unmanaged cloud solutions hidden in your environment.
Reports with data you can trust. On-demand and customizable reports ensure your data is current and complete, and make it easy to spot any inconsistencies.
Be secure. We ensure maximum security and minimal solution complexity with encrypted connections.
Stay up to date. We provide the latest data with reports on the average age of the data, the number of devices inventoried and whether the inventory is up to date.
USU License Management
USU License Management (SmartTrack) is an integrated software license management solution. The platform covers all major vendors such as IBM, Microsoft, Oracle and SAP and accurately calculates complex metrics for server, cloud, client and mobile devices. For nearly two decades, USU License Management has provided enterprises with up to 30% savings and SAM automation for compliance. Its key features include:
Software assets and license management
Full vendor coverage. Automated license management for IBM, Microsoft, Oracle and SAP, among others, with over 90% matching of license resources.
Integrated Product Catalog. The SmartTrack Plus Catalog is a fully integrated product database that provides a centralized, automated source of license data, recognition rules and other ready-to-use information.
Instant license metrics. Accurately calculate the number of licenses required by complex server metrics, simpler client-side metrics, and cloud consumption with Metric Engine technology.
Automated license allocation. Monitor how long software is installed but unused, manage license reallocation and save money by avoiding new license purchases.
Cloud usage tracking. Control cloud usage and costs for different vendors directly in USU SAM SmartTrack. Measure software usage against what you have budgeted and control spending.
Data Center Optimization. Deepen insights with SmartTrack Simulation. Control and plan licensing complexity and cost effectiveness for servers, clusters and virtualization.
Financial Management. Improved financial management by tracking software usage costs with SmartTrack Financial Management and accurate answers to budget planning questions.
Contract Management. Easily manage any type of IT software license and tiered contract terms, and automate monitoring of maintenance and support costs.
Data Quality Monitoring. SmartTrack offers user-friendly monitoring and analytics that show what data has been processed, what has been missed, and how it can be improved.
Built-in KPIs for daily reporting. Ability to measure and evaluate license activities with hundreds of ready-to-use Key Performance Indicators that show daily analysis as well as trends over time.
Identification of licenses and installed software
USU SAM Catalog Plus
SAM CatalogPlus is an intelligent database fully integrated with USU SAM SmartTrack that automatically identifies software to enable fast, informed enterprise licensing decisions. It provides SKUs for more than 1.1 million products and over 4 000 vendors. USU SAM CatalogPlus provides over 90% SKU matching to automate software recognition, normalize data and protect against compliance risk.
USU SAM CatalogPlus provides ready-made data records for over 145 000 licensed products, 10 000 product families and 50 vendors fully optimized.
Automate and eliminate spreadsheets
As the SAM industry’s first catalog, USU SAM Catalog Plus has been supporting SAM IT challenges for over 20 years. USU SAM automates tedious tasks and eliminates manual spreadsheet filing, while intelligent autofill features ensure data accuracy.
USU SAM Optimization
License optimization and savings. License optimization saves an average of 10%-30% of costs, a six-figure sum for most enterprises.
Find the cheapest user and avoid automatic upgrades by assigning the least expensive license type.
Automating optimization. License assignments, retirement of unused licenses, and other optimization processes are automated.
Utilization versus entitlement view. Classify users according to actual usage and existing entitlements and view the difference between the two to easily reduce entitlement scope and license costs.
License compliance. Data is stored indefinitely.
For SAP environment, identification of indirect access risk. We calculate what indirect access might be and analyze the documents. An accurate simulation of indirect access allows you to see how much Digital Access document licenses will cost in the future.
Preparing for S/4HANA migration. Simulate different scenarios to predict migration costs and needs and find the best S/4HANA licenses and support a smooth transition process.
Finding affordable S/4HANA licenses. Automatically assigning the most cost-effective licenses based on transaction-level analysis, minimizing the risk of costly over-licensing and thus costs.
Certified and proven solution. License Control is certified by SAP for integration with SAP NetWeaver® and verified by strict ITAM Review criteria as an SAP license management tool.
Cloudas provides professional services related to technology consulting, implementation and integration. If you would like to learn more, please feel free to contact us at office@cloudas.pl.
USU Software Asset Management Journey
If you are preparing for a vendor audit i.e. Microsoft, IBM, Oracle, Quest or Microfocus, download the whitepaper USU Solutions Software Audit Defence Guide.
Gartner® predicts that by the end of 2025, most of the top 20 software vendors will end sales of new perpetual software, requiring a shift to SaaS offerings, increasing costs by at least 35%. Read this free report and learn what you need to do to prepare for the big transition to SaaS.
Additional information about the USU SAM solution can be found here.
Choosing the right technology
Key Success Factors
Recognize available technologies
• Identify where the implementation of a new technology will best support your service
• Identify available technologies and related services
• Observe the operation of these technologies and the differences between overlapping services
Define viable implementation and support options
• Define appropriate use cases for available technologies
• Identify required tools
• Remember that automation is crucial
Set criteria and select technology
• Evaluate how well the selected technology fits business needs
• Try to understand the technical factors: application infrastructure, impact on data, dependencies, and required integrations for the implemented environment
• Select the most suitable technology
Source: OMG Cloud Working Group
Cloudas provides professional services related to technology consulting, implementation, and integration. Feel free to contact us if you wish to learn more: office@cloudas.pl.